Privacy Policy

Charge Solutions Inc. (CSI)

Charge Solutions Inc. (“CSI,” “we,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what information we collect through ChargeSolutionsInc.com, how we use it, and the choices you have. By using this website, you agree to the practices described below.

1. Information We Collect

Information you provide. When you submit a request through our website — including our “Get a Quote” and “Talk to Engineering” forms — we collect the information you choose to share, which may include your name, job title, organization or agency name, business email address, phone number, mailing or shipping address, and details about your project, application, or procurement requirements. Where a website form offers an upload feature, you may choose to submit documents or attachments as part of your request. If files are submitted, we may receive, process, and retain them as reasonably necessary to respond to your inquiry, support a project or transaction, comply with applicable obligations, and protect our systems and business. Upload functionality may not be available on all forms or at all times.

Information collected automatically. Like most websites, we automatically collect certain technical data when you visit, such as your IP address, browser type, device and operating system information, referring pages, pages viewed, and time spent on the site. We use this data in aggregate to understand how visitors use our website and to improve its performance and content.

2. A Note for Government and Defense Customers

Our website contact and quote forms are intended for general business communication only. Please do not submit classified information, Controlled Unclassified Information (CUI), export-controlled technical data, or other sensitive government information through this website. If your inquiry involves controlled information, contact us first and we will establish an appropriate secure channel for that exchange.

3. How We Use Your Information

We use the information we collect to:

Respond to quote requests, engineering inquiries, and other communications;
Prepare proposals, clarify specifications, and support active projects and orders;
Provide customer and technical support;
Improve our website, products, and services and better understand the markets we serve; and
Comply with legal, contractual, and regulatory obligations, including recordkeeping requirements applicable to government contracting.

We do not sell or rent your personal information to third parties. We do not use your information for third-party advertising.

We share personal information only as needed to operate our business, and only with:

Service providers that support our operations, such as website hosting, email, customer relationship management, and analytics providers, under terms that limit their use of your information to providing services to us;
Business partners directly involved in fulfilling your request — for example, an authorized reseller, distributor, or OEM partner — and only to the extent necessary to serve you. If you inquire about a product that CSI manufactures for, or distributes through, a partner brand, we may refer your inquiry and contact information to that partner so they can respond through the appropriate sales channel;
Legal and regulatory authorities, when required by law, regulation, subpoena, or a valid government request, or to protect our rights, safety, or property.

5. Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels, log files, and similar technologies, now or in the future, to operate and secure the Site, remember preferences, measure performance, understand how visitors navigate our pages, and improve our content and services. Some of these technologies may be provided by third-party service providers. The specific technologies used may change over time, and some or all may not be active at any given time. Cookies do not give us access to your computer or files. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. You can manage or disable cookies through your browser settings or any cookie controls made available on the Site; doing so may affect some site functionality.

6. Data Security

We protect personal information using industry-standard administrative, technical, and physical safeguards. Access to personal data is limited to personnel who need it to perform their duties. While we work continuously to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to support ongoing business relationships, and to meet legal, contractual, and audit requirements — including record-retention obligations that may apply to government contracts. When information is no longer needed, we securely delete or de-identify it.

8. Your Rights and Choices

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your information, subject to legal and contractual retention requirements. If we send marketing or promotional communications, you may opt out at any time by using the unsubscribe link included in the communication, where available, or by contacting us directly. We may continue to send non-promotional messages relating to inquiries, quotes, orders, projects, account administration, security, or other business matters.

California residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know what personal information we collect, the right to request deletion, and the right not to receive discriminatory treatment for exercising your rights. We do not sell personal information as defined under California law. To exercise these rights, contact us using the information below.

9. Visitors from the European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following additional terms apply to you under the General Data Protection Regulation (GDPR) and equivalent laws:

Legal bases for processing. We process your personal data on one or more of the following legal bases: (a) performance of a contract — to respond to your inquiries, prepare quotes, and fulfill orders; (b) legitimate interests — to operate, secure, and improve our website and business, where those interests are not overridden by your rights; (c) consent — for optional activities or communications, such as marketing emails or non-essential cookies, if and when we use them, and you may withdraw that consent at any time; and (d) legal obligation — to comply with applicable laws and regulations.

Your rights. Subject to applicable law, you have the right to access your personal data; to have inaccurate data corrected; to request erasure; to restrict or object to processing; to receive your data in a portable format; and to withdraw consent at any time without affecting the lawfulness of processing before withdrawal. To exercise any of these rights, contact us using the information below. You also have the right to lodge a complaint with your local data protection supervisory authority.

International data transfers. CSI is based in the United States, and information submitted through our website is processed and stored in the United States. Where we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards recognized under applicable law, such as standard contractual clauses.

Data retention. We retain personal data in accordance with Section 7 of this policy.

10. Third-Party Links

Our website may link to third-party websites, including partner, reseller, or government sites. We are not responsible for the privacy practices or content of those sites, and this policy does not apply to them. We encourage you to review the privacy policies of any site you visit.

11. Children’s Privacy

Our website and services are intended for business and professional audiences. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be posted on this page with its revision date. Material changes will be indicated by an updated “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Charge Solutions Inc. Email: info@chargesolutionsinc.com Phone: +1 (855) 423-3435 Address: Connecticut, USA